Inspection outcome: Standards not all met
Last inspection: 11/02/2020Improvement action plan
This is a community pharmacy. Most of the activity is dispensing NHS prescriptions and giving advice about medicines over the counter. The pharmacy supplies medicines in multi‐compartment compliance packs to people who live in their own homes. Other services that the pharmacy provides include substance misuse services, prescription deliveries to people’s homes, Medicines Use Reviews (MUR) and New Medicine Service (NMS) checks.
Inspection summary findings
Principle 1. Governance
Principle 2. Staff
The pharmacy doesn't always make sure that staff complete the right training for the roles that they do. However the pharmacy has enough staff who are mainly properly trained for the jobs they do. The team members receive some support in keeping their skills and knowledge up to date. But this on‐going training is not structured, which could make it harder for them to do this.
Principle 3. Premises
The pharmacy keeps its premises safe, secure and mainly appropriately maintained. The pharmacy protects personal information.
Principle 4. Services, including medicines management
The pharmacy generally provides its services safely. The pharmacy gets its medicines and medical devices from reputable sources. It stores them safely. The pharmacy acts if any medicines or devices are not safe to use to protect people’s health and wellbeing. But not all staff understand how to check that this has been done. And this could make it harder for them to confirm what action has been taken in response.
Principle 5. Equipment and facilities
The pharmacy has access to the appropriate equipment and facilities to provide the services that it offers. It mainly maintains its equipment and facilities adequately.
116 Southchurch Drive
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
|The pharmacy has met all the standards for registered pharmacies|
|The pharmacy has not met one or more of the standards for registered pharmacies|
What does 'pharmacy has not met all standards' mean?
When a pharmacy has not met all standards, they are required to complete an improvement action plan, which you can find via a link at the top left of this page. We monitor progress to check the improvements are made and inspect again after six months to make sure the pharmacy is maintaining these improvements. A new report will then be published.