Day Night Pharmacy (1105184)

Inspection summary findings

Principle 1. Governance

The pharmacy identifies and manages risks adequately. It keeps people’s private information safe, and it maintains the records it needs to by law. But information is sometimes missing from the records. So, the pharmacy may not always be able to show what has happened in the event of a query. Pharmacy team members understand their roles and how to raise concerns to protect the wellbeing of vulnerable people. But they do not routinely record their mistakes, so they may miss out on some learning opportunities.

Principle 2. Staff

Pharmacy team members are appropriately trained for the jobs that they do, or they are completing relevant training courses. But the pharmacy does not have structured ongoing learning and development opportunities. This means it may not always be able to show how it identifies and supports team members' learning needs. Pharmacy team members work well together, and they feel comfortable providing feedback and raising concerns. But prompt action is not always taken in response to points and requests that are raised by pharmacy team members.

Principle 3. Premises

The pharmacy is an adequate size for the current workload. It is generally in a suitable state of repair, but some of the interior fixtures and fittings in the pharmacy are dated and showing signs of wear and tear. This detracts from the overall professional appearance of the pharmacy. There is a consultation room available, so people can speak to members of the pharmacy team in private.

Principle 4. Services, including medicines management

The pharmacy’s services are generally accessible and suitably managed. But it does not always identify people on high-risk medicines, so team members may miss some opportunities to provide additional counselling. The pharmacy sources its medicines appropriately and team members complete some checks to help make sure medicines are fit for use. But they do not always maintain accurate records of this, so the pharmacy may not always be able to demonstrate that medicines are being suitably stored.

Principle 5. Equipment and facilities

The pharmacy has the equipment it needs for the services it provides. Pharmacy team members suitably maintain the equipment and use it in a way that protects people’s privacy.