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Pharmacy inspections

Inspection reports and learning from inspections

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Day Lewis Pharmacy (9012152)

Inspection outcome: Standards met

Last inspection: 24/01/2024

Pharmacy context

This is a community pharmacy in the mostly affluent town of Richmond, North Yorkshire. Its main activity is dispensing NHS prescriptions. And it supplies medicines in multi-compartment compliance packs for some people who need help remembering to take their medicines at the right times. The pharmacy offers a medicines delivery service. And the pharmacy team advises on minor ailments and medicines’ use.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy identifies and manages the risks associated with its services to help provide them safely. It records and regularly reviews any mistakes that happen during the dispensing process. It uses this information to help make its services safer and reduce any future risk. The pharmacy protects people’s personal information well and team members understand their role in protecting vulnerable people.

Principle 2. Staff

Standards met

The pharmacy has a suitably skilled team to help manage its workload. Team members receive support to help them develop their skills and keep their knowledge up to date. Team members feel comfortable providing feedback to improve the pharmacy’s services.

Principle 3. Premises

Standards met

The pharmacy has premises that are secure, clean and hygienic. It has a consultation room that is professional in appearance. And it is an appropriate space for people to sit down and have a private conversation with pharmacy team members.

Principle 4. Services, including medicines management

Standards met

The pharmacy provides a range of services to support people in managing their health. The services are well managed by the team, and the processes team members follow help people to take their medicines correctly. The team stores medicines appropriately and undertakes regular checks to ensure they are fit for purpose.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the equipment it needs to provide safe services. And it uses its facilities appropriately to help protect people's confidentiality.

Pharmacy details

5/6 Trinity Church Square

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards