Inspection outcome: Standards met
Last inspection: 18/11/2021
Pharmacy context
This pharmacy is located within a health centre. The pharmacy serves people of all age ranges and receives most of its prescriptions electronically. It provides flu vaccine and medicine delivery services. It also provides medication in multi-compartment compliance packs to people who live in their own homes and need help managing their medicines. The inspection took place during the Covid-19 pandemic.
Inspection summary findings
Principle 1. Governance
The pharmacy adequately manages the risks associated with its services. People who use the pharmacy can provide feedback and the pharmacy team have received training to help protect the welfare of vulnerable people. When a dispensing mistake occurs, team members generally react appropriately. But they do not always make records of or review dispensing mistakes. So, they might be missing opportunities to learn and make the services safer.
Principle 2. Staff
There are enough staff to manage the pharmacy's workload and they are appropriately trained for the jobs they do. Members of the pharmacy team get regular feedback and discuss ideas to help them to improve pharmacy services.
Principle 3. Premises
The premises are suitable for the services offered and they are kept secure. There is a room where people can have private conversations with a team member.
Principle 4. Services, including medicines management
The pharmacy has organised processes in place. It obtains its medicines from reputable sources and stores as well as manages its medicines appropriately. And it supplies medicines inside multi-compartment compliance packs safely. But the pharmacy doesn't always identify people who receive higher-risk medicines and make the relevant checks. This limits its ability to show that people are provided with appropriate advice when supplying these medicines.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs to provide its services safely.
Pharmacy details
Tessa Jowell Health Centre
72H East Dulwich Grove
London
SE228EY
England
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |