Inspection outcome: Standards met
Last inspection: 23/10/2019
Pharmacy context
The pharmacy recently relocated and opened in the current premises next to a surgery on a busy high street in a residential area. It dispenses NHS and private prescriptions, sells over-the-counter medicines and provides health advice. The pharmacy dispenses medicines in multi-compartment compliance aids for people who have difficulty managing their medicines. Services include prescription collection and delivery, NHS urgent medicines supply, emergency hormonal contraception, a range of medicines to treat minor illness and seasonal flu vaccination. The pharmacy has healthy living status.
Inspection summary findings
Principle 1. Governance
The pharmacy’s working practices are safe and effective. The pharmacy team makes sure that people have the information they need so that they can use their medicines safely. The pharmacy manages risk well and keeps people’s information safe. It has written procedures to make sure the team works safely. The pharmacy keeps the records it needs to so that medicines are supplied safely and legally. The pharmacy team members understand how they can help to protect vulnerable people.
Principle 2. Staff
The pharmacy has enough staff to manage its workload and they work well together. The pharmacy team members are well trained and supported in keeping their knowledge up to date. They are comfortable about making suggestions to the pharmacist and are involved in improving the pharmacy’s services.
Principle 3. Premises
The pharmacy’s premises are clean and suitable for the provision of its services. The consultation room is used regularly so people can speak to the pharmacist in private. The pharmacy prevents people accessing the premises when it is closed.
Principle 4. Services, including medicines management
The pharmacy provides its services safely and effectively. People with a range of needs can access the pharmacy services. It gets its medicines from reputable sources to protect people from harm. The pharmacy team takes the right action if any medicines or devices need to be returned to the suppliers. The pharmacy team makes sure that medicines are stored securely at the correct temperature so that medicines supplied are safe to use. The pharmacy’s team members are helpful and give advice to people about where they can get other support. They also make sure that people have all the information they need so that they can use their medicines safely.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs for the services it offers. The pharmacy’s equipment keeps people’s private information safe.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |