Inspection outcome: Standards met
Last inspection: 12/12/2019
Pharmacy context
This is a pharmacy which provides most of its services to people at a distance. The pharmacy is open five days a week. It’s set in an industrial unit in Croydon. Most people who use it work at its head office. It dispenses NHS and private prescriptions. It occasionally sells over-the-counter (OTC) medicines. And it offers winter influenza (flu) vaccinations to a few people at its premises. The pharmacy also makes up multi-compartment compliance packs (blister packs) for a ‘spoke’ pharmacy. It provides an ‘amnesty’ stock service. And it receives short-dated products from the company’s other pharmacies. So, they can be supplied to another pharmacy before they expire.
Inspection summary findings
Principle 1. Governance
The pharmacy has written procedures to help make sure its team works safely. It adequately monitors the safety of its services. It has appropriate insurance to protect people if things do go wrong. It mostly keeps all the records it needs to by law. People who work in the pharmacy can explain what they do, what they’re responsible for and when they might seek help. They identify and manage risks appropriately. They record the mistakes they make and learn from them to try and stop them happening again. They understand their role in protecting vulnerable people. And they keep people’s private information safe.
Principle 2. Staff
The pharmacy has enough team members to provide safe and effective care. The pharmacy’s team members are encouraged to keep their skills up to date. Staff are comfortable about giving feedback to improve the pharmacy’s services. They use their judgement to make decisions about what is right for the people they care for. They know how to raise a concern if they have one. And their professional judgement and patient safety are not affected by targets.
Principle 3. Premises
The pharmacy provides a suitable environment to deliver its services. And its premises are clean, secure and appropriately maintained.
Principle 4. Services, including medicines management
The pharmacy’s working practices are generally safe and effective. It offers flu vaccinations and keeps records to show that it has given the right vaccine to the right person. It gets its medicines from reputable sources and it stores them appropriately and securely. Its team members mostly carry out the checks they need to. So, they can make sure the pharmacy’s medicines are fit for purpose. And they generally dispose of waste medicines safely too.
Principle 5. Equipment and facilities
The pharmacy has the appropriate equipment and the facilities it needs to provide its services safely. And, its team makes sure the equipment it uses is clean.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |