Inspection outcome: Standards met
Last inspection: 16/05/2019
Pharmacy context
A community pharmacy set in a small row of shops in a residential area of Tadworth. The pharmacy is near a railway station. And most people who use the pharmacy live in Tadworth or the surrounding areas. The pharmacy opens five and a half days a week. It sells a range of over-the-counter medicines and dispenses NHS prescriptions. It supplies medicines in multi-compartment compliance packs to people living within their own homes. And it delivers medicines to people who can’t attend its premises in person.
Inspection summary findings
Principle 1. Governance
Members of the pharmacy team know what their roles and responsibilities are. They work to professional standards and identify and manage risks appropriately. The pharmacy adequately monitors the safety of its services. Its team members log, review and learn from the mistakes they make. The pharmacy has appropriate insurance to protect people when things do go wrong. The pharmacy generally keeps all the records it needs to by law. Its team members act upon people’s feedback. And they keep people’s private information safe. The pharmacy team understands its role in protecting vulnerable people.
Principle 2. Staff
The pharmacy generally has enough team members to provide safe and effective care. Staff work well together as a team. And they are encouraged to keep their skills and knowledge up to date. The pharmacy asks its staff to provide feedback. So, it can improve. The team members know how to raise a concern if they have one. And their professional judgement and patient safety are not affected by targets.
Principle 3. Premises
The pharmacy provides a safe, secure and professional environment for people to receive healthcare.
Principle 4. Services, including medicines management
The pharmacy’s services are accessible to most people. The pharmacy’s working practices are safe and effective. The pharmacy’s team members are helpful. And they make sure that people have all the information they need so that they can use their medicines safely. The pharmacy delivers prescription medicines safely to people’s homes and keeps records to show that it has delivered the right things to the right people. The pharmacy gets its medicines from reputable sources and stores them appropriately and securely. And it generally disposes of people’s waste medicines safely. Members of the pharmacy team check stocks of medicines regularly to make sure they are in-date and fit for purpose.
Principle 5. Equipment and facilities
The pharmacy has the appropriate equipment and the facilities it needs to provide services safely.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |