Inspection outcome: Standards met
Last inspection: 21/09/2022
Pharmacy context
This pharmacy is next door to a GP surgery in Basingstoke. It dispenses NHS and private prescriptions, sells a range of over‐the‐counter medicines and provides health advice. The pharmacy also dispenses some medicines in multi-compartment compliance aids for those who may have difficulty managing their medicines at home. The pharmacy also provides flu vaccines and a local delivery service.
Inspection summary findings
Principle 1. Governance
The pharmacy manages its risks well. It has written instructions to help its team work safely and it keeps the records it needs to by law. Staff talk to each other about the mistakes they make and make changes in the pharmacy to help prevent the same mistakes from happening again. The pharmacy has appropriate insurance to protect people if things do go wrong. People who work in the pharmacy understand their roles and responsibilities. They keep people’s private information safe, and they understand their role in protecting vulnerable people.
Principle 2. Staff
The pharmacy has enough team members to deliver safe and effective care. Members of the pharmacy team do the right training for their roles. They’re comfortable about giving feedback on how to improve the pharmacy’s services. They know how to raise a concern if they have one. And they don't allow their professional judgement and patient safety to be affected by their targets.
Principle 3. Premises
The pharmacy's premises are clean, tidy and suitable for the provision of its services. The premises are well maintained, and they are secure when closed. Pharmacy team members use a private room for sensitive conversations with people to protect their privacy.
Principle 4. Services, including medicines management
The pharmacy delivers its services in a safe and effective manner, and people with a range of needs can access them. The pharmacy sources, stores and manages its medicines safely, and so makes sure that those medicines it supplies are fit for purpose. Team members identify people supplied with high-risk medicines so that they can be given any extra information they may need to take their medicines safely. The pharmacy responds satisfactorily to drug alerts or product recalls so that people only receive medicines or devices which are safe for them to take.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs for the delivery of its services. It looks after this equipment to ensure it is suitable for use and remains clean.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |