Inspection outcome: Standards met
Last inspection: 30/11/2022
Pharmacy context
A community pharmacy belonging to the Day Lewis company. It is on a parade of local shops and businesses in the village of New Malden in Surrey. It provides a range of services including dispensing prescriptions. And it has a selection of over‐the counter medicines and other pharmacy related products for sale. It also provides a winter flu vaccination service and a hypertension detection service. And it dispenses medicines into multi-compartment compliance packs for people who have difficulty managing their medicines.
Inspection summary findings
Principle 1. Governance
The pharmacy has suitable written procedures in place to help ensure that its team members work safely. And the team understands and follows them. The pharmacy has insurance to cover its services. And it generally completes the records it needs to by law. The pharmacy team knows how to protect the safety of vulnerable people. And it protects people’s confidential information properly. The pharmacy adequately identifies and manages the risks associated with its services. And team members respond appropriately when mistakes happen. And they take suitable action to prevent mistakes in the future.
Principle 2. Staff
The pharmacy properly trains its team members for the tasks they carry out. The pharmacy team manages its workload safely and effectively. And team members support one another well. They are comfortable about providing feedback to one another so that they can improve the quality of the pharmacy's services.
Principle 3. Premises
The pharmacy’s premises provide a suitable environment for people to receive its services. And they provide an adequate amount of space for those services. The pharmacy is sufficiently clean and secure. The team keeps its workspace and storage areas appropriately tidy and organised.
Principle 4. Services, including medicines management
The pharmacy makes its services accessible for people. And it has suitable procedures in place to help ensure that it provides its services safely and effectively. The pharmacy team gets its medicines and medical devices from appropriate sources. And team members make the necessary checks to ensure that the pharmacy’s medicines and devices are safe to use to protect people’s health and wellbeing. The pharmacy team ensures that the medicines it supplies have the information that people need so they can take their medicines properly.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs to provide services safely. And it keeps them clean. The team uses its facilities and equipment to keep people's confidential information safe.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |