Day Lewis Pharmacy (1090054)

Inspection summary findings

Principle 1. Governance

The pharmacy team identifies and manages the risks associated with the delivery of its pharmacy services. The team members have training, guidance and experience to respond to safeguarding concerns. So, they can help protect the welfare of children and vulnerable adults. The pharmacy team members record and discuss errors that happen whilst dispensing. And they respond appropriately. As they make changes to the way they work to reduce the risk of similar errors happening. The pharmacy has arrangements to protect people’s private information. And people using the pharmacy can raise concerns and provide feedback. The pharmacy keeps the records it needs to by law.

Principle 2. Staff

The pharmacy has a team with the qualifications and skills to support the pharmacy’s services. The pharmacy provides the team members with opportunities to develop their knowledge and skills. And it gives team members regular feedback on their performance. The team members support each other in their day-to-day work. And they use the information they share from mistakes they make during dispensing to improve their performance and skills. The team members discuss and share ideas. They proactively identify areas of concern that can impact on the safe delivery of services. And they work together to address these concerns and make improvements to the delivery of pharmacy services. The team members change the way they work to improve their efficiency. ​

Principle 3. Premises

The pharmacy is clean, secure and suitable for the services provided. And it has good facilities to meet the needs of people requiring privacy when using the pharmacy services.

Principle 4. Services, including medicines management

The pharmacy team members provide services that support people's health needs. The team members manage the pharmacy services well. The team members clearly highlight medicines awaiting collection. So, they can undertake appropriate checks and provide advice to the person collecting their medicines. The team members keep records of deliveries made to people's home. So, they can effectively deal with any queries. The pharmacy obtains its medicines from reputable sources. And it stores and manages medicines appropriately.

Principle 5. Equipment and facilities

The pharmacy has the equipment it needs to provide safe services. And the team mostly uses the pharmacy’s facilities and equipment in a way to protect people’s private information.