Day Lewis Pharmacy (1086893)

Inspection summary findings

Principle 1. Governance

The pharmacy identifies and manages some risks appropriately. Pharmacy team members deal with mistakes that occur during the dispensing process responsibly. But, they may not be recording all the details. This could mean that opportunities to spot patterns or trends are missed. The pharmacy encourages people to provide it with feedback and uses this to improve its services. But, some team members don’t understand how they can help to protect the welfare of vulnerable people. So, they may not know how to respond to concerns appropriately. Some of the pharmacy's records are not always kept in accordance with the law. This means that the team may not have all the information needed if problems or queries arise.

Principle 2. Staff

The pharmacy has enough staff to manage its workload safely. Team members generally have a solid understanding about their roles and responsibilities. And, the pharmacy provides resources to help encourage its team members to keep their skills and knowledge up to date.

Principle 3. Premises

The premises provide an appropriate environment for the delivery of pharmacy services.

Principle 4. Services, including medicines management

The pharmacy tries to ensure its services are accessible to everyone. It sources, stores and manages most medicines safely. But, the pharmacy doesn’t always keep records of the checks it makes in response to safety recalls. So, team members may not be able to show that they have taken the right steps to keep people safe in the event of a future query. Pharmacy services are generally provided safely and effectively. But, members of the pharmacy team don't always highlight prescriptions that require extra advice or record information when people receive some medicines. This makes it difficult for them to show that appropriate advice has been provided when these medicines are supplied. And, they are not removing date-expired prescriptions in time. This increases the chance of these medicines being supplied unlawfully. 

Principle 5. Equipment and facilities

The pharmacy has the equipment and facilities it needs to provide services safely.