Inspection outcome: Standards met
Last inspection: 08/04/2019
Pharmacy context
This is a community pharmacy situated in a semi-rural village alongside other local shops, and the village GP surgery is nearby. Most people who use the pharmacy are villagers or from the surrounding area. The pharmacy mainly dispenses NHS prescriptions and provides a few other NHS funded services. It offers home deliveries and supplies some medicines in weekly packs, so people don’t forget to take them. And it sells a small range of counter medicines.
Inspection summary findings
Principle 1. Governance
The pharmacy’s working practices are generally safe and effective. It protects people’s private information and the pharmacy team members act if they have concerns about vulnerable people. They aim to identify and manage risks associated with the services. But they do not always complete reviews of errors as effectively as they could do, so they may miss out on some learning opportunities.
Principle 2. Staff
The pharmacy team has the skills and knowledge to deliver the services it offers. The company provides ongoing training so team members can keep their skills and knowledge up to date. But the team sometimes struggles to manage the workload, so people may not receive their medication on time. And the frequent changes in pharmacists in recent months, means team members have not always felt supported.
Principle 3. Premises
The pharmacy is a suitable place to provide healthcare. But some areas are cluttered and not very tidy, which may increase the likelihood of things going wrong.
Principle 4. Services, including medicines management
The pharmacy’s services are accessible to most people. They are suitably managed, so people receive their medicines safely. It sources its medicines appropriately. And the team carries out some checks to ensure they are in good condition. But fridge temperature records may be unreliable. And the team does not always store or manage its obsolete medicines as carefully as it should do. This means the pharmacy may not always be able to show that it manages its stock properly.
Principle 5. Equipment and facilities
The pharmacy has the appropriate equipment and facilities to provide the services it offers.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |