Day Lewis Pharmacy (1036175)

Inspection summary findings

Principle 1. Governance

Members of the pharmacy team are clear about their roles and responsibilities. They work to professional standards, identifying and managing most risks effectively. The pharmacy logs the mistakes it makes during the dispensing process. The pharmacist reviews them with the team every month so that they can learn from them and avoid problems being repeated. The pharmacy also makes it easy for people to let them know what they think of its services. The pharmacy keeps most of the records it needs to by law. But it doesn’t always record all the details, which may make it difficult for team members to resolve queries or correct things in future. The pharmacy manages and protects confidential information well, and it lets people know how their private information will be used. The team members understand how they can help to protect the welfare of vulnerable people.The pharmacy has adequate insurance in place to help protect people if things do go wrong.

Principle 2. Staff

The pharmacy has enough staff to manage its workload safely. Pharmacy team members are well-trained and have a good understanding of their roles and responsibilities. They can make suggestions to improve safety and workflows where appropriate.

Principle 3. Premises

The pharmacy generally provides a safe, secure and professional environment for people to receive its services.

Principle 4. Services, including medicines management

The pharmacy delivers its services in a safe and effective manner, and people with a range of needs can access them. The pharmacy sources, stores and manages medicines safely, and so makes sure that all the medicines it supplies are fit for purpose. It identifies people supplied with high-risk medicines, but doesn’t always record the checks that it makes so that they can be given extra information they need to take their medicines safely. And it doesn’t always let people know if their prescriptions are sent away to be dispensed by someone else before being returned to the pharmacy. The pharmacy responds well to drug alerts or product recalls to ensure that people only get medicines or devices which are safe. It keeps a record of the checks it makes to keep people safe. But, the pharmacy doesn’t currently have a hazardous waste bin to dispose of hazardous waste medicines and this may increase the risk to staff and the environment.

Principle 5. Equipment and facilities

The pharmacy has the right equipment for the range of services it provides, and it makes sure that it is properly maintained. The pharmacy generally keeps people’s private information safe.