Inspection outcome: Standards met
Last inspection: 27/08/2024
Pharmacy context
The pharmacy is in on a residential street in Scunthorpe, North Lincolnshire. Its main services are dispensing prescriptions and selling over-the-counter medicines. The pharmacy provides a range of NHS consultation services including the Pharmacy First Service, New Medicine Service, contraception, and blood pressure check services. It also offers a range of private consultation services for common health conditions. The pharmacy supplies some medicines in multi-compartment compliance packs, designed to help people remember to take their medicines. And it delivers medicines to people’s homes.
Inspection summary findings
Principle 1. Governance
Overall, the pharmacy identifies and manages the risks of providing its services well. Its team members act with care to reduce risk following the mistakes they make during the dispensing process. And they keep these actions under review by engaging in regular and comprehensive patient safety reviews. Pharmacy team members have the knowledge and confidence to identify, and report concerns to help keep vulnerable people safe from harm. And they understand how to respond to feedback from people accessing the pharmacy’s services. They treat people’s confidential information with care. And they mostly make the records as required by law.
Principle 2. Staff
The pharmacy’s team members have the right skills and qualifications to provide pharmacy services safely. They engage in regular learning and development reviews and undertake continual training relevant to their roles. Pharmacy team members contribute to ongoing discussions about workload management and patient safety. They are confident in providing feedback at work. And they know how to raise concerns.
Principle 3. Premises
The pharmacy is clean, secure, and well maintained. It offers a professional environment for delivering its services to people. People have the opportunity to speak with team members in confidence in a private consultation space.
Principle 4. Services, including medicines management
The pharmacy’s services are easily accessible for people. It obtains its medicines from licensed sources, and it stores its medicines safely and securely. Its team members conduct a series of regular checks to ensure medicines are safe to supply. Pharmacy team members follow effective processes when completing tasks and they refer to current information to support them in providing services safely. They provide relevant information when supplying medicines and they establish any additional support people need to help them to take their medicines safely.
Principle 5. Equipment and facilities
The pharmacy has equipment and facilities readily available to support its team members in delivering its services safely. It applies regular monitoring checks to ensure its equipment remain safe to use. And its team members use the equipment and facilities in a way which protects people’s confidentiality.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |