Day Lewis Pharmacy (1032114)

Inspection summary findings

Principle 1. Governance

The pharmacy has systems to identify and manage the risks associated with its services. And it keeps the records it needs to by law. It has good arrangements to protect people’s private information. The pharmacy team asks for feedback from people using the pharmacy services. And it uses the feedback to improve the safety and quality of the pharmacy services provided. The pharmacy team members complete detailed records about all the dispensing errors they make. This shows their learning. And the actions they take to prevent similar errors. The team completes comprehensive reviews of these records. So, it can make sure the team members maintain the changes. And the changes have the desired result of improving the safety and quality of services. The team members have training, guidance and experience to respond well to safeguarding concerns. So, they can help protect the welfare of children and vulnerable adults.

Principle 2. Staff

The pharmacy has a team with the qualifications and skills to support the pharmacy’s services. The pharmacy provides training relevant to the team members roles. And the pharmacist sources additional training to further support the team's development. The pharmacy provides feedback to team members on their performance. So, they can identify opportunities to develop their career. And the pharmacy recognises the team members achievements and celebrates success. The pharmacy promotes an open and honest culture within the team. The team members are good at supporting each other in their day-to-day work. And they openly discuss and regularly review​ their errors and how they can prevent mistakes from happening again. So, they can improve their performance and skills. The pharmacy team members continually look for ways to improve. And they change how they work to help provide safer and more effective services.

Principle 3. Premises

The pharmacy is clean, secure and suitable for the services provided. And it has good facilities to meet the needs of people requiring privacy when using the pharmacy services.

Principle 4. Services, including medicines management

The pharmacy team provides a range of services that support individual people's health needs. The pharmacy team members actively consider the possible barriers to people who access the pharmacy. And they take steps to overcome them. The pharmacy team reaches out to the community to promote people's health and wellbeing and the pharmacy services. The team proactively sources and promotes relevant literature to give to people using the pharmacy to help address people's associated health needs. The pharmacy team completes risk assessments of the services provided. And it manages any risks by changing and implementing new processes. The team regularly takes opportunities when interacting with people to promote and offer health checks such as blood pressure checks. So, the team can help any people who may need healthcare advice or treatment. The pharmacy gets is medicines from reputable sources. And it stores and manages medicines well.

Principle 5. Equipment and facilities

The pharmacy has the equipment it needs to provide safe services. And it monitors its equipment to ensure it remains safe to use. The pharmacy has provisions in place to protect people’s private information.