Inspection outcome: Standards met
Last inspection: 26/08/2020
Pharmacy context
The pharmacy is located on a parade of shops which is surrounded by residential premises. The pharmacy provides a range of services, including Medicines Use Reviews, the New Medicine Service, and influenza vaccinations. And it provides medicines under private Patient Group Directions for erectile dysfunction, emergency hormonal contraception, asthma, hay fever and antimalarials. It supplies medications in multi-compartment compliance packs to some people who live in their own homes to help them manage their medicines. The inspection was undertaken during the Covid-19 pandemic.
Inspection summary findings
Principle 1. Governance
The pharmacy identifies and manages the risks associated with its services to help provide them safely. It records and regularly reviews any mistakes that happen during the dispensing process. It uses this information to help make its services safer and reduce any future risk. It protects people’s personal information well and it regularly seeks feedback from people who use the pharmacy. And team members understand their role in protecting vulnerable people.
Principle 2. Staff
The pharmacy has enough trained team members to provide its services safely. They are provided with ongoing and structured training to support their learning needs and maintain their knowledge and skills. And they get time set aside in work to complete it. They can raise any concerns or make suggestions and have regular meetings. This means that they can help improve the systems in the pharmacy. The team members can take professional decisions to ensure people taking medicines are safe.
Principle 3. Premises
The pharmacy's premises are clean, secure and provide an appropriate environment to deliver its services. People can have a conversation with a team member in a private area.
Principle 4. Services, including medicines management
Overall, the pharmacy manages its services well. It gets its medicines from reputable suppliers and largely manages them appropriately to make sure that they are safe to use. The pharmacy responds appropriately to drug alerts and product recalls. This helps make sure that its medicines and devices are safe for people to use. People with a range of needs can access the pharmacy’s services.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide its services safely. It uses its equipment to help protect people’s personal information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |