Inspection outcome: Standards met
Last inspection: 23/07/2019
Pharmacy context
The pharmacy is on a main road of a market town. It dispenses NHS and private prescriptions and sells over-the-counter medicines. And provides advice on the management of minor illnesses and long-term conditions. The pharmacy offers a prescription collection service from the local GP surgery. And it delivers medicines to people’s homes. It supplies medicines in multi-compartmental compliance packs, to help people remember to take their medicines. And it provides NHS services such as flu vaccinations.
Inspection summary findings
Principle 1. Governance
The pharmacy identifies and manages risks to its services. It has a set of written procedures which the company reviews. It provides good detail of any changes made which ensures that the team are team members are clear about any revised processes. The pharmacy keeps the records it needs to by law. The pharmacy team members respond appropriately when mistakes happen. They discuss what happened. And they share learning to try and reduce the risks of error in the future. The pharmacy looks after people’s private information. And the pharmacy team members know how to protect the safety of vulnerable people.
Principle 2. Staff
The pharmacy has good systems in place to make sure it has enough staff with the right skills to provide its services. The team members understand their roles and responsibilities in providing services. The pharmacy encourages and supports the pharmacy team to learn and develop. And it provides access to ongoing training. The pharmacy team members support each other in their day-to-day work. And they feel comfortable raising any concerns they have.
Principle 3. Premises
The pharmacy's premises are of a suitable size for the services it provides. The pharmacy is clean and well maintained. And people can have private conversations with the team in the consultation room.
Principle 4. Services, including medicines management
The pharmacy is accessible to people. And it provides its services safely and effectively. It stores, sources and manages its medicines safely. And it delivers medicines to peoples’ homes. The pharmacy team takes steps to identify people taking some high-risk medicines. And they provide people with advice. They dispense medicines into devices to help people remember to take them correctly. The pharmacy gets it medicines from reputable suppliers. It adheres to storage requirements during the dispensing process. It takes the right action if it receives any alerts that a medicine is no longer safe to use. And takes the correct action to return it to the supplier.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide safe services and protect people’s private information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |