Inspection outcome: Standards met
Last inspection: 26/07/2019
Pharmacy context
This is a community pharmacy situated within a health centre. It dispenses NHS and private prescriptions and sells over-the-counter medicines. The pharmacy offers a prescription collection service from local GP surgeries. And it delivers medicines to people’s homes. It supplies medicines in multi-compartmental compliance packs, to help people remember to take their medicines. And it provides NHS services such as flu vaccinations and a substance misuse service. The pharmacy is open extended hours from 7am to 10.30pm, Monday to Saturday, and 10am to 5pm on Sunday.
Inspection summary findings
Principle 1. Governance
The pharmacy has written procedures that the team follows. The team members have a clear understanding of their roles and tasks. And they work in a safe way to provide services to people using the pharmacy. The pharmacy keeps all the records as required, by law in compliance with standards and procedures. It provides people using the pharmacy with the opportunity to feedback on its services. The pharmacy team members look after people’s private information. And provide information to tell people how they protect their information. They know how to protect the safety of vulnerable people. The team members responsibly discuss mistakes they make during dispensing. But the detail they record is sometimes limited. So, they may be missing out on some learning opportunities to prevent similar mistakes from occurring.
Principle 2. Staff
The pharmacy has systems in place to make sure it has enough staff with the right skills to provide its services. The team members understand their roles and responsibilities in providing services. And they complete regular training to help keep their knowledge up-to-date. They know how to raise a concern if they have one. And their professional judgement and patient safety are not affected by targets, with targets in place to improve the service for people.
Principle 3. Premises
The pharmacy is safe and clean, and suitable for the pharmacy services it provides. People can have private conversations with a pharmacist or team member in the consultation room.
Principle 4. Services, including medicines management
The pharmacy’s working practices are safe and effective. The pharmacy provides services that people can access easily. And provides information for people. The pharmacy supplies people who receive their medication in multi-compartment compliance packs with the information they need to take their medicines safely. It takes the right action in response to safety alerts to ensure that people get medicines and medical devices which are safe to use. It delivers prescription medicines to people’s homes and keeps records to show that it has delivered the right medicine to the right person. And it gets its medicines from reputable sources stores them securely and it generally keeps them labelled appropriately.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide safe services and protect people’s private information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |