Dawley Pharmacy (1036062)

Inspection summary findings

Principle 1. Governance

The pharmacy identifies and manages risks adequately. Its team members understand their roles and responsibilities and they keep people’s private information safe. The pharmacy keeps the records it needs to by law. But some records have information missing, so team members may not always be able to show what happened in the event of a query. And team members do not always record their mistakes, so they may miss some opportunities to learn and improve.

Principle 2. Staff

Pharmacy team members are suitably trained for the jobs that they do, and they are comfortable to raise concerns and provide feedback. The pharmacy offers some ongoing learning and development for its team members. But changes in staffing have meant they are not always able to complete this regularly, so some opportunities for further development may be missed.

Principle 3. Premises

Overall, the pharmacy is suitably maintained and it provides an adequate space for pharmacy services. But some of the internal fixtures and fitting are dated, which detracts from the overall professional appearance. The pharmacy has a consultation room, so people can speak to pharmacy team members in private.

Principle 4. Services, including medicines management

The pharmacy suitably manages its services so that people receive appropriate care. It gets its medicines from reputable sources. Team members complete some checks to make sure that medicines are appropriately stored and managed and that they are fit for supply.

Principle 5. Equipment and facilities

The pharmacy has the equipment and facilities it needs for the services it provides. Team members use the equipment in a way that protects people’s privacy.