Inspection outcome: Standards met
Last inspection: 18/05/2021
Pharmacy context
This is a pharmacy on the main street in the village of Dundonald in Ayrshire. The pharmacy opens Monday to Saturday. It provides the usual services under the Scottish Pharmacy First Plus scheme. These include the minor ailments service and provision of treatments using health board Patient Group Directions (PGDs). The pharmacy dispenses medicines into multi-compartment compliance packs for some people to help them take their medicines safely. And the pharmacy also supports people on supervised medicines. This pharmacy was inspected during the COVID-19 pandemic.
Inspection summary findings
Principle 1. Governance
The pharmacy adequately identifies and manages the risks to its provided services. It effectively protects the privacy and confidentiality of people’s private information. And the pharmacy team members are aware of how to help protect vulnerable people. They record some of the errors they make whilst dispensing and learn from these. But they do not regularly analyse these errors to further improve their learning.
Principle 2. Staff
The pharmacy has enough suitably qualified and trained team members to safely provide the services it offers. Training is ad hoc and all team members have appropriate qualifications. The pharmacy team members feel comfortable raising concerns if they need to. The pharmacy does not fully support team members in their ongoing development by providing resources during the working day for training.
Principle 3. Premises
The pharmacy premises are clean and spacious. And the dispensary is tidy and well ordered. The pharmacy has a consultation room that it can use so that people can have private conversations with the pharmacist. And the pharmacy protects the premises against unauthorised entry.
Principle 4. Services, including medicines management
The pharmacy uses a range of safe working techniques to deliver its services. Pharmacy team members regularly check the expiry dates of medicines. And they always store medicines suitably labelled and packaged. The pharmacy has sufficient materials to help support people taking higher-risk medicines.
Principle 5. Equipment and facilities
The pharmacy has sufficient equipment for the services it offers. And it keeps such equipment well maintained to provide accurate measurement.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |