Inspection outcome: Standards met
Last inspection: 24/10/2019
Pharmacy context
This is a community pharmacy in a residential area of Dalry, Ayrshire. It dispenses both NHS and private prescriptions and sells a range of over-the-counter medicines. The pharmacy team offers advice to people about minor illnesses and long-term conditions. And it offers services including a home delivery service, the NHS minor ailments service (eMAS), the NHS Chronic Medicines Service (CMS) and the supply of medicines through the Pharmacy First service. It supplies medicines in multi-compartmental compliance packs to people living in their own homes.
Inspection summary findings
Principle 1. Governance
The pharmacy identifies and manages the risks associated with the services it provides for people. And it has a set of up-to-date written procedures which the team members generally follow to help them deliver the services safely. It keeps the records it must have by law. And it keeps people's private information secure. The team members discuss and record any mistakes they make when dispensing. So, they can learn from each other. And to minimise the risk of similar mistakes happening in the future. The team members know when to raise a concern to safeguard the welfare of vulnerable adults and children.
Principle 2. Staff
The pharmacy team members have the appropriate qualifications and skills to provide the pharmacy's services safely. They work well together to manage their workload and to ensure people receive a high-quality service. The pharmacy team members complete some ad-hoc training to keep their knowledge and skills up to date. They receive annual appraisals to discuss their performance. And to make suggestions to improve the pharmacy's services. The pharmacy team members feel comfortable to raise professional concerns if necessary.
Principle 3. Premises
The pharmacy is secure and is well maintained. The premises are generally suitable for the services the pharmacy provides. It has a consultation booth where people can speak to the team members. But the booth is small and does not always properly protect people's privacy.
Principle 4. Services, including medicines management
The pharmacy’s services are easily accessible to people. The pharmacy manages its services safely and effectively. And it sources, stores and manages its medicines appropriately. The pharmacy provides medicines to people in multi-compartmental packs to help them take them correctly. And it suitably manages the risks associated with this service. The pharmacy keeps a record or people it delivers medicines to. But it doesn't ask people to sign for receipt. So, it may be difficult for the pharmacy to evidence the delivery and resolve queries.
Principle 5. Equipment and facilities
The pharmacy’s equipment is well maintained and appropriate for the services it provides. The pharmacy uses its equipment to protect people’s confidentiality.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |