Inspection outcome: Standards met
Last inspection: 26/11/2024
Pharmacy context
This is a community pharmacy in the town of Lochee in the city of Dundee. Its main services include dispensing NHS prescriptions, including serial prescriptions. It provides medicines in multi-compartment compliance packs to help people take their medicines at the right times. The pharmacy provides a substance misuse service and medicines delivery service. Team members sell over-the-counter medicines and provide advice on minor ailments and medicines’ use.
Inspection summary findings
Principle 1. Governance
The pharmacy suitably identifies and manages the risks with its services. Pharmacy team members record and discuss dispensing mistakes and make changes to mitigate the risk of the same mistake happening again. The pharmacy keeps the records it needs to by law, and team members understand their role in helping to protect vulnerable people.
Principle 2. Staff
Team members have the necessary skills and knowledge for their roles. They work well together and provide support to each other as they work. And they feel comfortable raising professional concerns, should they need to.
Principle 3. Premises
The pharmacy premises is clean, secure and provides a professional environment suitable for the services it provides. It had a private consultation room where people can have confidential conversations with a member of the pharmacy team.
Principle 4. Services, including medicines management
The pharmacy manages its services safely and effectively. And it makes them easily accessible to people. It sources its medicines from recognised suppliers and team members carry out the appropriate checks to ensure they remain fit to supply.
Principle 5. Equipment and facilities
The pharmacy has the appropriately maintained equipment that it needs to provide its services. And team members use the equipment properly to help protect people’s confidentiality.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |