Pharmacy context
This is a community pharmacy in Dunblane. It dispenses NHS prescriptions including supplying medicines in multi-compartment compliance packs. And it offers a medicines' delivery service to vulnerable people. The pharmacy team members advise on minor ailments and medicines’ use. And they supply a range of over-the-counter medicines and prescription only medicines via 'patient group directions' (PGDs). The pharmacy also dispenses private prescriptions. This inspection was completed during the COVID-19 pandemic.
Inspection summary findings
Principle 1. Governance
Pharmacy team members mostly follow good working practices. And they show that they are managing dispensing risks to keep services safe. The pharmacy doesn’t regularly document its near miss errors. But it can show some evidence of learning from its mistakes to help improve people's safety. The pharmacy keeps the records it needs to by law, and it suitably protects people's private information. The team is equipped to adequately help safeguard vulnerable adults and children. The pharmacy has a set of written procedures to help the team correctly carry out tasks. But it has not fully implemented these. And team members do not follow all these procedures.
Principle 2. Staff
Pharmacy team members have the necessary qualifications and skills for their roles and the services they provide. And experienced team members support those in training as much as possible. But team members experience some workload pressure partly due to changing practices and implementing new procedures. This means team members may not work in the most effective way.
Principle 3. Premises
The pharmacy is clean, well-equipped and professional in appearance. It has a large sound‐proofed room where people can have private conversations with the pharmacy’s team members.
Principle 4. Services, including medicines management
Principle 5. Equipment and facilities
The pharmacy’s equipment is clean and well-maintained. It uses equipment appropriately to protect people's confidentiality.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |