Inspection outcome: Standards met
Last inspection: 29/08/2019
Pharmacy context
This is a community pharmacy on a main street in a village. The pharmacy dispenses NHS prescriptions and sells a range of over-the-counter medicines. It also supplies medicines in multi-compartmental compliance packs and provides substance misuse services. The pharmacy supplies acute medicines to care homes. It offers travel vaccination and advice. And it offers flu vaccination during the winter season.
Inspection summary findings
Principle 1. Governance
Pharmacy team members follow processes for all services to ensure that they are safe. The pharmacy updates these written processes regularly. Pharmacy team members record mistakes to learn from them. The pharmacy uses feedback from people to make pharmacy services better. The pharmacy keeps most of the records that it needs to by law. And it keeps people’s information safe. Pharmacy team members help to protect vulnerable people.
Principle 2. Staff
The pharmacy has enough qualified and experienced staff to safely provide its services. The pharmacy compares staff numbers and qualifications to how busy the pharmacy is. And then makes changes if required. This ensures skilled and qualified staff provide pharmacy services. Team members have access to training material to ensure that they have the skills they need. The pharmacy gives them time during the working day to use this training. Pharmacy team members make decisions and use their professional judgement to help people. Team members can share information and raise concerns to keep the pharmacy safe. Staff members make suggestions to improve services. The pharmacy team members discuss incidents. They learn from them to avoid the same thing happening again.
Principle 3. Premises
The pharmacy premises are safe and clean and suitable for the pharmacy services provided. The pharmacy team members use a private room for some conversations with people. People cannot overhear these conversations. The pharmacy is secure when closed.
Principle 4. Services, including medicines management
The pharmacy helps people to ensure that they can all use its services. And it supports people with other services. The pharmacy team provides safe pharmacy services. Team members give people information to help them use their medicines. And they provide extra written information to people with some medicines. The pharmacy gets medicines from reliable sources and stores them properly. The pharmacy team know what to do if medicines are not fit for purpose.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs for the delivery of its services. The pharmacy looks after this equipment to ensure it works.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |