Inspection outcome: Standards met
Last inspection: 07/01/2020
Pharmacy context
The pharmacy is located on a parade of shops near to a large town centre in a largely residential area. It received receives around 75% of its prescriptions electronically. And it provides a range of services, including Medicines Use Reviews, the New Medicine Service and influenza vaccinations (seasonal). It also provides medicines as part of the Community Pharmacist Consultation Service. And it supplies medications in multi-compartment compliance packs to a small number of people who live in their own homes to help them manage their medicines.
Inspection summary findings
Principle 1. Governance
Overall, the pharmacy adequately identifies and manages the risks associated with its services to help provide them safely. It records and reviews any mistakes that happen during the dispensing process. And it regularly seeks feedback from people who use the pharmacy and it keeps its records up to date and accurate. Team members understand their role in protecting vulnerable people. And they largely protect people’s personal information well.
Principle 2. Staff
The pharmacy has enough trained team members to provide its services safely. The team members can take professional decisions to ensure people taking medicines are safe. And they can raise any concerns or make suggestions and have ongoing appraisals. But they are not always provided with regular ongoing training. This could make it harder for them to keep their skills and knowledge up-to-date.
Principle 3. Premises
The premises largely provide a safe, secure, and clean environment for the pharmacy's services. People can have a conversation with a team member in a private area.
Principle 4. Services, including medicines management
Overall, the pharmacy provides its services safely and manages them well. People with a range of needs can access the pharmacy’s services. The pharmacy gets its medicines from reputable suppliers and largely stores them properly. It responds appropriately to drug alerts and product recalls, so that people get medicines and medical devices that are safe to use. And it dispenses medicines into multi-compartment compliance packs safely. But the pharmacy doesn't always highlight prescriptions for higher-risk medicines. And this may mean that it misses opportunities to speak with people when they collect these medicines.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide its services safely. It uses its equipment to help protect people’s personal information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |