Inspection outcome: Standards met
Last inspection: 06/02/2020
Pharmacy context
This is a community pharmacy in Middlesbrough, Cleveland. It dispenses both NHS and private prescriptions and sells a range of over-the-counter medicines. The pharmacy team offers advice to people about minor illnesses and over the counter medicines. It provides NHS services; such medicines use reviews. It supplies some medicines in multi-compartment compliance packs to people living in their own homes. And it provides a home delivery service.
Inspection summary findings
Principle 1. Governance
The pharmacy identifies and manages risks associated with the services it provides to people. And it has a set of written procedures for the team members to follow, but these are not signed or dated. So, the team may not be working consistently. It keeps the records it must have by law. And it keeps people's private information secure. It acts on the feedback it receives from people who use the pharmacy to improve services. The team members discuss and usually record mistakes they make when dispensing. But not all near misses are recorded so the team sometimes does not have all the information to identify patterns and learn from them.
Principle 2. Staff
The pharmacy team members have the appropriate qualifications and skills to provide the pharmacy's services safely and effectively. Staff receive training, but there are no annual appraisals so learning needs may be missed.
Principle 3. Premises
The pharmacy is kept secure and is well maintained. The premises are suitable for the services the pharmacy provides. It has a sound-proofed room where people can have private conversations with the pharmacy’s team members.
Principle 4. Services, including medicines management
The pharmacy’s services are easily accessible to people. The pharmacy manages its services appropriately and delivers them safely. It provides medicines to some people in multi-compartment packs to help them take them correctly. And it suitably manages the risks associated with this service. The pharmacy sources its medicines from licenced suppliers. The pharmacy may not always give advice to people taking high risk medication. And when they do this is not routinely recorded. So, it may not be able to refer to this information in the future if it needs to.
Principle 5. Equipment and facilities
The pharmacy’s equipment is well maintained and appropriate for the services it provides. The pharmacy uses its equipment to protect people’s confidentiality.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |