Inspection outcome: Standards met
Last inspection: 01/08/2019
Pharmacy context
The pharmacy is in the small village of Newton Ferrers. It sells over-the-counter medicines and dispenses NHS and private prescriptions. The pharmacy team offers advice to people about minor illnesses and long-term conditions. The pharmacy offers services including Medicines Use Reviews (MURs), flu vaccinations and the NHS New Medicines Service (NMS). It also supplies medicines in multi-compartmental medicines devices to people living in their own homes.
Inspection summary findings
Principle 1. Governance
The pharmacy identifies and manages its risks appropriately. Team members record their errors and review them, generating clear actions to improve safety. They learn from their mistakes and make changes to stop them from happening again. The pharmacy has written procedures in place for the work it does. The pharmacy asks people for their views and acts appropriately on the feedback. The pharmacy has adequate insurance to cover its services. The pharmacy keeps the records required by law. The pharmacy keeps people’s private information safe and explains how it will be used. Pharmacy team members know how to protect the safety of vulnerable people.
Principle 2. Staff
The pharmacy has enough staff. Team members are appropriately trained for their roles and they keep their skills and knowledge up to date. They receive time to learn during working hours. Team members are confident to suggest and makes changes to improve their services. They communicate well with each other.
Principle 3. Premises
The pharmacy provides a safe, secure and professional environment for people to receive healthcare. It has a consultation room for private conversations. It is appropriately secured to prevent unauthorised access.
Principle 4. Services, including medicines management
The pharmacy is not easy to enter for people using wheelchairs or with mobility problems. But team members serve people at the door to ensure the pharmacy’s services can be accessed by everyone. The pharmacy supplies medicines safely and gives additional advice to people receiving high-risk medicines. But it does not usually make a record of this advice which makes it difficult to show that it has been given. The pharmacy obtains its medicines from reputable suppliers. It stores them securely and regularly checks that they are still suitable for supply. The pharmacy deals with medicines returned by people appropriately.
Principle 5. Equipment and facilities
The pharmacy uses a range of appropriate equipment and facilities to provide its services. It keeps these clean and well maintained.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |