Pharmacy context
This pharmacy is situated in Knightsbridge, London. It dispenses prescriptions for several private healthcare providers who specialise in weight loss services. The pharmacy delivers medicines to people using courier services. It doesn’t offer any other services and it almost exclusively supplies injectable weight loss medicines.
Inspection summary findings
Principle 1. Governance
The pharmacy does not always manage the risks associated with its services. It cannot demonstrate that it completes due diligence checks of the healthcare providers and professionals that it works in partnership with to make sure they are safe and legal. And it doesn’t have documented working procedures specific to its services, to make sure its team members always work in a safe and consistent manner. The pharmacy does keep some records, but it does not have a private prescription register available with all the required information. And the pharmacy's records and systems are set up in such a way that makes it difficult for the pharmacist to check a person's ordering history when completing clinical checks. Pharmacy team members understand their responsibilities in keeping people’s information safe and supporting people who may be vulnerable.
Principle 2. Staff
The pharmacy has enough staff to deliver its services safely. Team members work under the supervision of the pharmacist. They have access to essential training needed for their roles, but the pharmacy doesn’t have a structured approach to training to make sure it supports team members complete training on a regular basis. This means team members may delay developing their skills and have gaps in their knowledge.
Principle 3. Premises
The pharmacy is clean and well maintained. It provides a safe, secure and professional environment for the provision of pharmacy services.
Principle 4. Services, including medicines management
The pharmacy sources, stores, manages, and supplies medicines in a suitable manner. But some of the pharmacy’s operating systems are inefficient, which means the pharmacist cannot easily access the information that they may need to complete effective clinical checks and assure themselves that supplies are appropriate.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide its services safely. It has appropriate systems in place to protect people’s confidentiality.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What does 'pharmacy has not met all standards' mean?
When a pharmacy has not met all standards, they are required to complete an improvement action plan, which you can find via a link at the top left of this page. We monitor progress to check the improvements are made and inspect again after six months to make sure the pharmacy is maintaining these improvements. A new report will then be published.