Inspection outcome: Standards met
Last inspection: 15/01/2020
Pharmacy context
The pharmacy is situated amongst a small number of other retail shops in Rock Ferry, near to the town of Birkenhead. The pharmacy premises are accessible for people, with adequate space in the retail area. It has a consultation room available for private conversations. The pharmacy sells a range of over-the-counter medicines and dispenses private and NHS prescriptions. And it supplies medication in multi-compartment compliance aids for some people, to help them take the medicines at the right time.
Inspection summary findings
Principle 1. Governance
The pharmacy has written procedures to help make sure the team provide services effectively. But they are past their date of review, so they may not always match the current ways of doing things. Members of the pharmacy team are clear about their roles and responsibilities. They record their mistakes so that they can learn from them. And act to help stop the same sort of mistakes from happening again.
Principle 2. Staff
The pharmacy has enough staff to manage its workload safely. Team members receive feedback about their performance to help them improve. And they feel able to act on their own initiative and use their professional judgement. But the lack a structured approach to ongoing training could mean their skills and knowledge may not always be up to date.
Principle 3. Premises
The pharmacy is clean and tidy. It is a suitable place to provide healthcare. It has a consultation room so that people can have a conversation in private.
Principle 4. Services, including medicines management
The pharmacy’s services are accessible to most people and they are generally well managed, so people receive their medicines safely. But members of the pharmacy team do not always know when high-risk medicines are being handed out. So, they may not always make extra checks or give people advice about how to take them. The pharmacy team stores medicines appropriately and carries out some checks to help make sure that medicines are in good condition and suitable to supply.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide services safely. And it is used in a way that protects privacy.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |