D R Dalvair Pharmacy (1038645)

Inspection summary findings

Principle 1. Governance

The pharmacy adequately manages risks to make sure its services are safe, and it completes all the records that it needs to by law. Pharmacy team members generally work to professional standards. But the pharmacy doesn't regularly review its written procedures, so there is a risk that team members may not always work effectively. Pharmacy team members keep people's private information safe and understand how they can help to protect the welfare of vulnerable people.

Principle 2. Staff

The pharmacy has enough staff to manage its workload and team members complete the essential training they need to do their jobs. But the pharmacy doesn't support all team members to complete additional pharmacy training, so they are limited in their roles.    Team members are generally comfortable providing feedback to their manager and they receive informal feedback about their own performance.

Principle 3. Premises

The pharmacy generally provides a suitable environment for people to receive healthcare services. It has a private consultation room so people can have confidential conversations with team members if needed. 

Principle 4. Services, including medicines management

The pharmacy offers healthcare services which are generally well managed, and people receive appropriate care. It gets its medicines from licensed suppliers and the team carries out some checks to ensure medicines are in suitable condition to supply. But the pharmacy could improve the way it stores and manage some of its medicines.

Principle 5. Equipment and facilities

Members of the pharmacy team have the equipment and facilities they need for the services they provide. They maintain the equipment so that it is safe, and they use it in a way that protects privacy.