Inspection outcome: Standards met
Last inspection: 17/04/2019
Pharmacy context
This is a community pharmacy located on a traditional shopping parade on a busy main road in an urban residential area. The pharmacy changed ownership around June 2018. It primarily supplies NHS prescription medicines, with some people receiving them in weekly compliance packs, which are an aid to taking medicines safely. It also provides a home delivery service, and other NHS services such as Medicine Use Reviews (MURs) and a minor ailments scheme.
Inspection summary findings
Principle 1. Governance
The pharmacy has written procedures to help make sure the team works safely. But not everyone in the pharmacy team has read them, which could introduce unnecessary risks. The pharmacy team members discuss their mistakes, but they rarely record them, so it is unclear how effectively they learn from them. They understand the importance of protecting people's information. But they do not complete formal training, so they may not be fully aware of the risks. The team members recognise their role in protecting vulnerable people. But some of them have not participated in relevant training, which may mean they are not sure how to identify vulnerable people or deal with safeguarding concerns.
Principle 2. Staff
The pharmacy has enough staff to provide its services and the team works well together. But, team members are not actively supported to complete ongoing training. And, they do not receive feedback through an appraisal process . This could mean that gaps in their skills and knowledge are not identified and supported.
Principle 3. Premises
The premises are suitable for the services provided, and it has a place where people can talk privately.
Principle 4. Services, including medicines management
The pharmacy generally manages its services safely. The pharmacy team members offer some additional support to people on more complex medicines. But they do not always identify people who receive higher risk medicines. So, it may miss opportunities to provide people with the information they need to take their medicines safely. The pharmacy obtains its medicines from licensed suppliers, and it generally manages medicines safely. But it is unclear how often it checks medicine stock expiry dates. So, there is a risk that it could give out medicines when they have passed their 'use by' date.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs to provide the services it offers.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |