Pharmacy context
This community pharmacy is on a quiet street close to Rotherham town centre. The pharmacy’s main activities are dispensing NHS prescriptions and selling over-the-counter medicines. The pharmacy provides some substance misuse services and it offers a medicine delivery service to people who are housebound. Enforcement action has been taken against this pharmacy, which remains in force at the time of this inspection, and there are restrictions on the provision of some services. The enforcement action taken allows the pharmacy to continue providing other services, which are not affected by the restrictions imposed. The pharmacy was inspected during the COVID-19 pandemic.
Inspection summary findings
Principle 1. Governance
The pharmacy acts to identify and manage risks associated with providing its services. It uses feedback that it receives about its services to help inform improvement. The pharmacy keeps the records it needs to by law and it protects people’s private information appropriately. Pharmacy team members act openly and honestly by discussing their mistakes and they act to reduce risk following these discussions. They show commitment to working with other agencies to help safeguard vulnerable people.
Principle 2. Staff
The pharmacy has enough, suitably skilled team members to manage its workload. It has some informal processes which adequately support the learning needs of its team members. Team members work well together and take care to support each other in their day-to-day work. And they understand how to provide feedback about the pharmacy and can raise a professional concern if needed.
Principle 3. Premises
The pharmacy is clean, secure and suitable for the services provided. Its layout provides space for people to engage in confidential conversations with a member of the team in private.
Principle 4. Services, including medicines management
The pharmacy ensures its services are easily accessible to people. It has suitable procedures to support the pharmacy team in delivering its services. The pharmacy obtains its medicines from reputable sources. And it generally stores medicines safely and securely. But it doesn’t always keep records of the checks pharmacy team members make to show that medicines are safe to use. This means it could be more difficult for the pharmacy to respond to a query or concern should one arise.
Principle 5. Equipment and facilities
The pharmacy has a suitable range of equipment to support the delivery of its services. Members of the pharmacy team use the equipment and facilities in a way which protects people’s privacy.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |