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Pharmacy inspections

Inspection reports and learning from inspections

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Crowland Pharmacy (9011517)

Inspection outcome: Standards met

Last inspection: 07/04/2022

Pharmacy context

The pharmacy is in the centre of the historic market town of Crowland, South Lincolnshire. Its main services include dispensing NHS prescriptions and selling over-the counter medicines. The pharmacy delivers some medicines to people’s homes. And it arranges for the supply of medicines in multi-compartment compliance packs, designed to help people to take their medicines. This service is provided via the company’s hub pharmacy. The pharmacy was inspected during the COVID-19 pandemic.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy identifies and manages the risks associated with most of its services effectively. It keeps people’s private information secure. And it generally keeps the records it must by law. The pharmacy listens to feedback from members of the public and the regulator. And it responds appropriately to the feedback it receives by acting to improve the way it delivers its services. Pharmacy team members understand how to recognise and respond to safeguarding concerns. And they engage in conversations to help reduce risk following mistakes made during the dispensing process.

Principle 2. Staff

Standards met

The pharmacy has enough team members to manage its workload. Pharmacy team members engage in some ongoing discussions to share ideas and learning. They take opportunities to develop their understanding of topics relevant to their roles. But they do not regularly benefit from protected learning time or appraisals to support and monitor their learning and development.

Principle 3. Premises

Standards met

The pharmacy premises are secure, safe and clean. They provide a suitable space for the pharmacy services provided. People using the pharmacy can speak with a member of the pharmacy team in a private consultation room.

Principle 4. Services, including medicines management

Standards met

The pharmacy’s services are generally accessible to people. It obtains its medicines from reputable sources. And it stores its medicines safely and securely. The pharmacy team members use audit trails effectively to help manage dispensing services. They provide people with relevant information about the medicines they are taking. But they don’t routinely record these types of interventions. This may make it more difficult to provide continual support and to evidence the care provided if queries arise.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the required equipment for providing its services. Its team members use this equipment appropriately and in a way which protects people’s privacy.

Pharmacy details

6 West Street

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards