Cross Chemist (1041431)

Inspection summary findings

Principle 1. Governance

In general, the pharmacy’s working practices are safe and effective. Its team members listen to people’s concerns and try to keep people’s information safe. They discuss any mistakes they make and share information to help reduce the chance of making mistakes in future. But team members do not do enough in the way that they gather information and use it to learn and improve.

Principle 2. Staff

The pharmacy team manages the workload safely and effectively and team members work well together. They are comfortable about providing feedback to one another which will help the pharmacy maintain the quality of its services. But the pharmacy does not do enough to make sure its team members are formally trained for all of their tasks.

Principle 3. Premises

The pharmacy’s premises provide a safe, secure environment for people to receive healthcare services. But the pharmacy’s storage arrangements meant that it did not look as tidy and organised as it could. And its décor needs to be refreshed.

Principle 4. Services, including medicines management

The pharmacy provides its services safely and effectively. The pharmacy generally manages its medicines safely and effectively and gives people the advice they need to help them take their medicines properly. The pharmacy’s team members check stocks of medicines regularly to make sure they are in date and fit for purpose. But the pharmacy does not make its services available to everyone. And it does not store all of its medicines appropriately, once they have been removed them from their original packs. This means that it may be more difficult for them to identify those medicines if there was a problem.

Principle 5. Equipment and facilities

In general, the pharmacy, has the right equipment and facilities for the services it provides. Its facilities and equipment are clean and used in a way that keeps people’s information safe.