Inspection outcome: Standards met
Last inspection: 08/10/2024
Pharmacy context
This community pharmacy is located in a largely residential area, providing its services mainly to people who leave nearby. Most of its activity is dispensing NHS prescriptions and providing other NHS services including seasonal flu and Covid-19 booster vaccinations, the hypertension case-finding service, substance misuse supplies and the Pharmacy First service. It delivers medicines to some people’s homes and supplies medicines in multi-compartment compliance packs to some people. It also offers other private services under patient group directions (PGDs) including travel vaccinations.
Inspection summary findings
Principle 1. Governance
The pharmacy generally identifies and manages risks effectively so that people receive safe services. Its team members know what they can and can’t do in the absence of a pharmacist. And they protect people’s information well. The pharmacy uses mistakes as opportunities to learn and improve and it largely keeps the records it needs to by law.
Principle 2. Staff
The pharmacy has enough staff to provide its services safely. And its team members have either completed or are enrolled on accredited training for the roles they undertake. Ongoing development of team members’ skills is encouraged and supported. Team members can ask for help from more experienced members of staff or discuss concerns or other issues they may be having, in an open way.
Principle 3. Premises
The pharmacy’s premises are adequate for the services the pharmacy provides. The pharmacy has a consultation room where people can receive services or have a conversation with a member of the pharmacy team.
Principle 4. Services, including medicines management
The pharmacy generally provides its services safely and it tries to make its services accessible to people with differing needs. It gets its medicines from appropriate sources, and it manages them reasonably well, so they are safe to supply to people. But it sometimes keeps medicines with different expiry dates and from different batches in the same container which could make it harder for the pharmacy to be sure that all its medicines are fit for purpose.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide its services effectively. It checks that its equipment is working correctly. However, it could keep some of its counting equipment cleaner to prevent cross-contamination.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |