Crighton Pharmacy (1042646)

Inspection summary findings

Principle 1. Governance

The pharmacy generally identifies and manages the risks associated with its services. It completes the records it needs to by law and it suitably protects people’s private information. The pharmacy provides its team members with training and guidance to help them respond to safeguarding concerns. They act appropriately when mistakes happen but they don’t fully complete records to help prevent future mistakes and improve the safety of services.

Principle 2. Staff

The pharmacy has a small team with an appropriate range of skills and experience to support its services. Team members work well together, even under the pressure they sometimes feel. They suitably support each other in their day-to-day work. And they have some opportunities to receive feedback and complete training so they can appropriately develop their knowledge and skills.

Principle 3. Premises

The pharmacy premises are clean, secure and generally suitable for the services provided. And the pharmacy has appropriate facilities to meet the needs of people requiring privacy when using the pharmacy services.

Principle 4. Services, including medicines management

The pharmacy adequately manages its services to help people receive appropriate care. It gets its medicines from reputable sources and it generally stores them properly. The team mostly carries out checks to make sure medicines are in good condition and appropriate to supply. But sometimes its processes are not robust as it doesn’t always record fridge temperatures and it doesn't keep records of its checks on expiry dates of medicines. 

Principle 5. Equipment and facilities

The pharmacy has the equipment it needs to provide its services safely. It makes sure it uses its equipment appropriately to protect people’s confidential information.