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Pharmacy inspections

Inspection reports and learning from inspections

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Crest Pharmacy (1037985)

Inspection outcome: Standards met

Last inspection: 31/10/2022

Pharmacy context

This is a community pharmacy situated in a residential area of Quinton, Birmingham. The pharmacy changed ownership in October 2022. Its main activity is dispensing NHS prescriptions. The pharmacy provides a substance misuse service to a couple of people, seasonal flu vaccinations and a prescription delivery service mainly to elderly and housebound people. And it also supplies medicines in multi-compartment compliance packs to a handful of people who need assistance in managing their medicines at home.

Inspection summary findings

Principle 1. Governance

Standards met

Overall, the pharmacy adequately identified and manages the risks associated with its services. It has written procedures to help deliver its services safely. And it keeps the records it needs to by law, to show that medicines are supplied safely and legally. Members of the pharmacy team protect people’s private information appropriately. And they understand how they can help protect vulnerable people.

Principle 2. Staff

Standards met

The pharmacy has enough team members to manage its current workload. Members of the pharmacy team work well together, and they can raise concerns or make suggestions to help improve the pharmacy’s services.

Principle 3. Premises

Standards met

The pharmacy’s premises are safe and adequately maintained. And people visiting the pharmacy can have a conversation with a team member in private.

Principle 4. Services, including medicines management

Standards met

Overall, the pharmacy manages its services adequately and people with different needs can access it services. It obtains its medicines from reputable sources, and it manages them appropriately. And it has a process to make sure it takes the right action in response to safety alerts and recalls so that people are supplied with medicines that are fit for purpose.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the equipment and facilities it needs to provide its services safely. And its equipment is adequately maintained.

Pharmacy details

17 Faraday Avenue

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards