Inspection outcome: Standards met
Last inspection: 18/03/2024
Pharmacy context
This community pharmacy is located on the main High Street in Wednesfield town centre. It dispenses prescriptions and sells medicines over the counter. The pharmacy also provides additional services including the NHS Pharmacy First service, a local minor ailments scheme and emergency hormonal contraception. A substance misuse service is also available. The pharmacy supplies some medicines in multi-compartment compliance packs to help make sure people take their medicines at the right time. The pharmacy changed ownership in October 2023.
Inspection summary findings
Principle 1. Governance
Pharmacy team members generally understand their roles and responsibilities and how to keep people’s private information safe. But they are not familiar with all of the procedures covering the tasks and activities they complete. So, they may not always work as effectively as they could. And they do not routinely record their mistakes, which means they may miss some learning opportunities. The pharmacy keeps the records it needs to by law, but information is sometimes missing. This means that team members may not always be able to show what has happened in the event of a query.
Principle 2. Staff
Pharmacy team members manage the dispensing workload effectively and they can raise concerns and provide feedback. But training within the pharmacy is limited. So, it may not always be able to show how its team members keep their knowledge and skills up to date.
Principle 3. Premises
In general, the pharmacy provides a suitable space for the provision of pharmacy services. But there are areas where fixtures and fittings appear outdated, which detracts from the overall professional appearance. The pharmacy has a consultation room, so people can speak to members of the pharmacy team in private.
Principle 4. Services, including medicines management
The pharmacy gets its medicines from licensed wholesalers. And team members complete some checks to help make sure that medicines are fit for supply. But they do not always keep proper records of checks for refrigerated medicines and so they may not always be able to demonstrate that they are suitably stored. The pharmacy’s services are generally organised, but it does not always provide people who receive their medicines in multi-compartment compliance packs with all the information they need to take their medicines safely.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs to provide its services. And team members use the equipment in a way that protects people’s privacy.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |