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Pharmacy inspections

Inspection reports and learning from inspections

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Cranston Ltd (1091561)

Inspection outcome: Standards met

Last inspection: 14/10/2019

Pharmacy context

This is a community pharmacy set next to a medical practice in Thornton Heath. The pharmacy opens five days a week. And most people who use it are patients of the medical practice. It sells a range of over-the-counter medicines and dispenses NHS and private prescriptions. It provides multi-compartment compliance packs to help people take their medicines. And it offers winter influenza (flu) vaccinations and a paid-for travel clinic.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy has written procedures to help make sure its team works safely. It continually monitors the safety of its services to protect people and further improve patient safety. Its team members log and review the mistakes they make. So, they can learn from these and act to avoid problems being repeated. The pharmacy has appropriate insurance to protect people if things do go wrong. It mostly keeps all the records it needs to by law. And it asks people using its services for their views. People who work in the pharmacy can explain what they do, what they’re responsible for and when they might seek help. They work to professional standards and identify and manage risks appropriately. They understand their role in protecting vulnerable people. And they keep people’s private information safe.

Principle 2. Staff

Good practice

The pharmacy has enough suitably qualified team members to provide its services safely and effectively. And it encourages its team members to give feedback. Staff work well together as a team and have a work culture of openness, honesty and learning. And they learn from their own and other people’s mistakes. The pharmacy team makes appropriate decisions about what is right for the people it cares for. Staff know how to raise a concern if they have one. And their professional judgement and patient safety are not affected by targets.

Principle 3. Premises

Standards met

The pharmacy provides a secure and professional environment for people to receive healthcare. It has a room where people can have private conversations with members of the pharmacy team.

Principle 4. Services, including medicines management

Standards met

The pharmacy’s working practices are safe and effective. The pharmacy helps people access its services. It gets its medicines from reputable sources and it stores them appropriately and securely. Its team usually disposes of people’s waste medicines safely too. The pharmacy’s team members check stocks of medicines to make sure they are fit for purpose. And they make sure people have the information they need to take their medicines safely.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the right equipment and facilities to provide its services safely. It uses these to keep people's private information safe.

Pharmacy details

951 London Road

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards