Inspection outcome: Standards met
Last inspection: 05/01/2023
Pharmacy context
This is a community pharmacy located in a health centre in the village of Bidford-on Avon, Warwickshire. Its main activity is dispensing NHS prescriptions to people living in the local area. And it supplies medicines in multi-compartment compliance packs to a couple of small care homes and to some people who need assistance in managing their medication at home. The pharmacy also sells a small range of over-the-counter medicines, administers seasonal flu vaccines, and it offers a prescription delivery service.
Inspection summary findings
Principle 1. Governance
Overall, the pharmacy manages the risks associated with its services adequately. It keeps the records required by law to show that its medicines are supplied safely. And it protects people’s private information appropriately. Members of the pharmacy team understand their role in protecting vulnerable people. But they haven’t read the pharmacy’s written instructions. So, they may not be following current best practice. The pharmacy doesn’t always record or review its records about dispensing mistakes. So, it may be missing opportunities to learn and improve its processes.
Principle 2. Staff
Members of the pharmacy team work well together and are supportive of each other. And they have access to some training resources to help keep their skills and knowledge up to date. At times, the pharmacy team struggles to manage its workload. And this means its team members cannot always respond to phonecalls or dispense prescriptions for people in a timely manner.
Principle 3. Premises
The pharmacy’s premises are secure, and they are generally suitable for the services it provides. But the pharmacy could do more to ensure its consultation room is kept clean and tidy.
Principle 4. Services, including medicines management
Overall, the pharmacy manages its services adequately and people with different needs can access its services. It obtains its medicines from reputable sources, and it manages them appropriately. And it has a process to manage safety alerts and medicine recalls, so that people are supplied with medicines and medical devices that are fit for purpose. Currently, only one member of the team is trained to prepare multi-compartment compliance packs. So, continuity of the service may be more difficult to achieve in the event of unplanned absence
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs to provide its services safely. And team members use the equipment in a way that protects people’s privacy and dignity.
Pharmacy details
Bidford Health Centre
Stratford Road
Bidford-on-Avon
Alcester
B504LX
England
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |