Cowan's Pharmacy (9011447)

Inspection summary findings

Principle 1. Governance

The pharmacy’s working practices are generally safe and effective. It has written procedures which tell team members how to manage risks and work safely. But some procedures are missing so they may not complete tasks as intended. The pharmacy mostly keeps the records it needs to by law. So it can show the pharmacy is providing safe services. The pharmacy team members have introduced new ways of working to help protect people against COVID‐19 infection. They understand their role in protecting vulnerable people. And they keep people's private information safe.

Principle 2. Staff

The pharmacy has enough suitably trained team members to manage the workload and deliver its services safely. They are keeping their knowledge and skills up to date.

Principle 3. Premises

The pharmacy's premises are clean, secure and suitable for the provision of its services. The pharmacy team members have introduced extra measures to help protect people from COVID‐19 infection. The pharmacy prevents people accessing its premises when it is closed so that it keeps its medicines and people's information safe.

Principle 4. Services, including medicines management

People with a variety of needs can easily access the pharmacy’s services. The pharmacy’s working practices are generally safe and effective. It gets its medicines from reputable sources and makes sure they are stored securely at the correct temperature, so they are safe to use. The pharmacy team members know what to do if any medicines or devices need to be returned to the suppliers. And they make sure people have all the information they need to use their medicines safely.

Principle 5. Equipment and facilities

The pharmacy has the equipment and facilities it needs for the services it offers. The pharmacy uses its equipment appropriately to keep people’s private information safe.