Courierpharmacy.co.uk (9010051)

Inspection summary findings

Principle 1. Governance

Members of the pharmacy team follow written procedures to make sure they work safely, and they protect people’s private information. The pharmacy uses risk assessments to help make changes or improvements to the services and the way the pharmacy operates. The pharmacy's prescriber is registered in Bulgaria, so the prescribing service is not registered with a UK healthcare regulator. But the prescribing service was aware of UK prescribing guidance.

Principle 2. Staff

The pharmacy has enough team members to manage the current workload and the services that it provides. The pharmacy’s team members use their professional judgement to make sure medicines are appropriate for people.

Principle 3. Premises

The pharmacy provides a safe, secure and professional environment for the provision of healthcare services. And its website provides clear and accurate information.

Principle 4. Services, including medicines management

The pharmacy generally manages its services and supplies medicines safely, and people can easily contact the pharmacy. But the pharmacy does not always share information with the person’s usual GP to let them know what medicines it is supplying. This means that the usual GP may not have all of the information about ongoing conditions such as asthma when they undertake a review. The pharmacy gets its medicines from licensed suppliers, and it stores them securely and at the correct temperature, so they are safe to use.

Principle 5. Equipment and facilities

The pharmacy has the equipment it needs to provide its services safely. The team uses this equipment in a way that keeps people’s information safe.