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Pharmacy inspections

Inspection reports and learning from inspections

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Couper & Coulter Pharmacies Ltd. (1034383)

Inspection outcome: Standards met

Last inspection: 05/03/2020

Pharmacy context

The pharmacy is situated amongst other retail shops in Rock Ferry, near to the town of Birkenhead, Wirral. The pharmacy premises are accessible for people, with adequate space in the retail area. It has a consultation room available for private conversations. The pharmacy sells a range of over-the-counter medicines and dispenses private and NHS prescriptions. It provides a substance misuse service to people, which includes supervised methadone. And it supplies medication in multi-compartment compliance aids for some people, to help them take the medicines at the right time.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy has written procedures to help make sure the team provide services effectively. Members of the pharmacy team are clear about their roles and responsibilities. They know how to protect private information. And they record some things that go wrong. But they do not record or review all their mistakes, so they may miss some opportunities to improve.

Principle 2. Staff

Standards met

The pharmacy has enough staff to manage its workload safely. Team members feel able to act on their own initiative and use their professional judgement. They get the basic training they need for the jobs they do. But they do not get any formal ongoing training so their skills and knowledge may not always be up to date.

Principle 3. Premises

Standards met

The pharmacy is clean and tidy. It is a suitable place to provide healthcare. And it has a consultation room so that people can have a conversation in private.

Principle 4. Services, including medicines management

Standards met

The pharmacy's services are easy to access. And it generally manages and provides them safely. But members of the pharmacy team do not always know when high-risk medicines are being handed out. So, they may not always make extra checks or give people advice about how to take them. The pharmacy team carries out some checks to make sure medicines are in good condition. But it does not always keep records, so it can’t show that the checks have been done properly.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the equipment it needs to provide services safely. And it is used in a way that protects privacy.

Pharmacy details

296 Old Chester Road
Rock Ferry
BIRKENHEAD
CH423XD
England

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards