Inspection outcome: Standards met
Last inspection: 24/06/2019
Pharmacy context
This is a community pharmacy inside a GP surgery, in Redditch, Worcestershire. A range of people use the pharmacy’s services. The pharmacy dispenses NHS and private prescriptions. It offers the New Medicine service (NMS) and Medicines Use Reviews (MURs).
Inspection summary findings
Principle 1. Governance
The pharmacy identifies and manages most risks effectively. Members of the pharmacy team monitor the safety of their services by recording mistakes and learning from these. They understand how they can protect the welfare of vulnerable people. And, the pharmacy maintains its records in accordance with the law.
Principle 2. Staff
The pharmacy has enough staff to manage its workload safely. Members of the pharmacy team understand their roles and responsibilities and have created a supportive environment. And, they complete ongoing training to help keep their skills and knowledge up to date.
Principle 3. Premises
The pharmacy's premises are small but clean and the pharmacy team work hard to make the best of the space available to them.
Principle 4. Services, including medicines management
The pharmacy obtains its medicines from reputable sources and stores them appropriately. In general, its services are provided safely and effectively. But, team members don’t always record relevant information for medicines when extra advice or checks are required. This makes it difficult for them to show that appropriate advice has been provided when these medicines are supplied. The pharmacy delivers prescription medicines safely to people’s homes and keeps records of this. But, people might see other people’s sensitive information when they sign to receive their medicines.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs to provide its services safely.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |