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Pharmacy inspections

Inspection reports and learning from inspections

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Cotswold Pharmacy; The (1031501)

Inspection outcome: Standards met

Last inspection: 28/10/2022

Pharmacy context

This is a community pharmacy in the small market town of Northleach in Gloucestershire. The pharmacy dispenses NHS and private prescriptions. The pharmacy’s team members provide advice and sell over-the-counter medicines. The pharmacy offers a few services such as seasonal flu vaccinations, the New Medicine Service and a few local deliveries for people who require this. And some people’s medicines are supplied inside multi-compartment compliance packs if they find it difficult to take them.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy generally has appropriate systems in place to identify and manage the risks associated with its services. This includes the risks from COVID-19. Trained members of the team actively protect the welfare of vulnerable people. The pharmacy safeguards people’s private information appropriately. And members of the pharmacy team deal with their mistakes responsibly. But they are not always recording and reviewing all the necessary details. This could mean that they may be missing opportunities to spot patterns and prevent similar mistakes happening in future.

Principle 2. Staff

Standards met

The pharmacy has enough staff to manage its workload safely. Members of the pharmacy team are suitably qualified and experienced. They understand their roles and responsibilities well. And the pharmacy provides them with suitable resources so that they can complete regular and ongoing training. This keeps their skills and knowledge up to date.

Principle 3. Premises

Standards met

The pharmacy premises are suitable to provide its healthcare services from. Team members keep the pharmacy suitably clean. And the pharmacy has a separate space where confidential conversations and services can take place.

Principle 4. Services, including medicines management

Standards met

Overall, the pharmacy provides its services appropriately. Members of the pharmacy team are helpful, and they make appropriate adjustments to ensure people can easily access the pharmacy’s services. The pharmacy obtains its medicines from reputable sources. And it largely keeps the appropriate records to verify how its services are being run. But the pharmacy doesn’t fully assess the risks involved in the way it assembles people’s compliance packs. And the pharmacy’s team members don't record any information about people who receive higher-risk medicines. This makes it difficult for them to show that they provide people with appropriate advice when these medicines are supplied.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the necessary equipment and facilities it needs to provide its services safely. Its equipment is clean. And the team ensures they are used appropriately to protect people’s private information.

Pharmacy details

Market Place

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards