Inspection outcome: Standards met
Last inspection: 28/10/2022
Pharmacy context
This is a community
pharmacy in the small market town of Northleach in Gloucestershire. The pharmacy
dispenses NHS and private prescriptions. The pharmacy’s team members provide
advice and sell over-the-counter medicines. The pharmacy offers a few services
such as seasonal flu vaccinations, the New Medicine Service and a few local
deliveries for people who require this. And some people’s medicines are
supplied inside multi-compartment compliance packs if they find it difficult to
take them.
Inspection summary findings
Principle 1. Governance
The pharmacy generally has appropriate systems in place to identify and
manage the risks associated with its services. This includes the risks from
COVID-19. Trained members of the team actively protect the welfare of
vulnerable people. The pharmacy safeguards people’s private information
appropriately. And members of the pharmacy team deal with their mistakes
responsibly. But they are not always recording and reviewing all the necessary
details. This could mean that they may be missing opportunities to spot
patterns and prevent similar mistakes happening in future.
Principle 2. Staff
The pharmacy has enough staff to manage its workload
safely. Members of the pharmacy team are suitably qualified and experienced.
They understand their roles and responsibilities well. And the pharmacy
provides them with suitable resources so that they can complete regular and ongoing
training. This keeps their skills and knowledge up to date.
Principle 3. Premises
The pharmacy premises are suitable to provide its healthcare services from. Team
members keep the pharmacy suitably clean. And the pharmacy has a separate space where
confidential conversations and services can take place.
Principle 4. Services, including medicines management
Overall, the pharmacy provides its services appropriately. Members of
the pharmacy team are helpful, and they make appropriate adjustments to ensure
people can easily access the pharmacy’s services. The pharmacy obtains its
medicines from reputable sources. And it largely keeps the appropriate records
to verify how its services are being run. But
the pharmacy doesn’t fully assess the risks involved in the way it
assembles people’s compliance packs. And the pharmacy’s team members
don't record any information about people who receive higher-risk medicines.
This makes it difficult for them to show that they provide people with
appropriate advice when these medicines are supplied.
Principle 5. Equipment and facilities
The pharmacy has the necessary equipment and
facilities it needs to provide its services safely. Its equipment is clean.
And the team ensures they are used appropriately to protect people’s private
information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |