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Pharmacy inspections

Inspection reports and learning from inspections

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Copes Pharmacy (1041184)

Inspection outcome: Standards met

Last inspection: 26/06/2019

Pharmacy context

This is a community pharmacy situated on a local high street and close to a GP surgery. It serves a mixed local population. The pharmacy sells a wide range of over-the-counter medicines and dispenses NHS prescriptions. It also supplies medicines in multi-compartment compliance aids and provides flu and travel vaccinations.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy generally manages risks well to make sure people are kept safe. It records mistakes that occur during the dispensing process and learns from them. The pharmacy largely keeps the records it needs to by law. But the responsible pharmacist record is not always complete which may make it harder to identify the pharmacist responsible, in case of a query. It generally manages confidential information well and team members know how to protect vulnerable people.

Principle 2. Staff

Standards met

The pharmacy has enough team members for the services it provides. Members of the team are provided with training resources and sometimes have time set aside to complete them. This helps them to keep their skills and knowledge up to date.

Principle 3. Premises

Standards met

The premises are generally suitable for the pharmacy’s services. But the pharmacy could do more to make sure that it keeps the space as organised as possible at all times.

Principle 4. Services, including medicines management

Standards met

People with a range of needs can access the pharmacy’s services. The pharmacy generally provides its services safely. But team members are not all aware of what advice to give people taking some higher-risk medicines. This could mean that people might not get all the information they need to take their medicines safely. The pharmacy generally manages its medicines well to make sure that they are safe for people to use.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the equipment and facilities it needs to provide its services safely. And it generally maintains them appropriately.

Pharmacy details

570 Streatham High Road

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards