Inspection outcome: Standards met
Last inspection: 27/03/2024
Pharmacy context
This pharmacy is located within a parade of shops and serves a mixed local population. It dispenses NHS prescriptions and provides several services including Pharmacy First and the flu and Covid-19 vaccine services. It also provides medication in multi-compartment compliance packs to people who live in care homes and in their own homes.
Inspection summary findings
Principle 1. Governance
The pharmacy adequately identifies and manages the risks associated with its services. It has written procedures that the pharmacy team generally follows, and it protects people’s private information correctly. Team members respond appropriately when dispensing mistakes occur. The pharmacy generally keeps the records it needs to by law. But it does not always ensure that its keeps its responsible pharmacist record on the right record. This may make it harder to identify which pharmacist was responsible at a given time.
Principle 2. Staff
The pharmacy has enough staff to manage its workload. Pharmacy team members complete some limited training to keep their knowledge and skills up to date and this is outside of working hours. But the pharmacy does not always ensure that team members start relevant accredited training in a timely manner.
Principle 3. Premises
The pharmacy is generally clean and provides a safe and appropriate environment for people to access its services. It has a consultation room for people to have private conversations. And the pharmacy is kept secure from unauthorised access. The pharmacy could do more to keep all areas tidy and clear from unnecessary clutter.
Principle 4. Services, including medicines management
Overall, the pharmacy manages and delivers its services safely. And it helps people access them easily. It obtains its medicines from recognised suppliers. And it mostly stores and manages its medicines as it should. But it does not always action medicine alerts in a timely manner. Additionally, the pharmacy does not routinely highlight prescriptions for higher-risk medicines, so it may be missing out on opportunities to provide additional counselling information.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs to provide its services safely.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |