Inspection outcome: Standards met
Last inspection: 12/07/2023
Pharmacy context
This is a community pharmacy in the town of Middlesbrough. It dispenses NHS and private prescriptions and sells a range of over-the-counter medicines. The pharmacy provides a home delivery service, a substance misuse service and dispenses some medicines in multi-compartment compliance packs to people who need support in taking their medicine correctly.
Inspection summary findings
Principle 1. Governance
The pharmacy identifies and manages the risks associated with its services. And it mostly completes the records it needs to by law. Team members protect people's private information correctly and they are adequately equipped to support the safeguarding of children and vulnerable adults. But they do not always keep records of each mistake made during the dispensing process, so they may miss opportunities to learn and improve the safety of the services.
Principle 2. Staff
The pharmacy team has the necessary skills and experience to safely manage the pharmacy’s services. Pharmacy team members work well together and support each other to help provide the pharmacy’s services efficiently. The pharmacy supports team members enrolled in training courses to work through their courses via protected training time.
Principle 3. Premises
The pharmacy is clean, organised and properly maintained. People can have a conversation with a team member in a private consultation room.
Principle 4. Services, including medicines management
The pharmacy makes its services accessible for people. And it manages these services safely and effectively. The pharmacy follows a robust process to identify which of its medicines are close to expiry or out of date to make sure the medicines it supplies to people are fit for purpose. And it generally stores its medicines correctly.
Principle 5. Equipment and facilities
The pharmacy has the correct equipment that it needs to provide its services. And it uses its equipment appropriately to help protect people's confidentiality.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |