Inspection outcome: Standards met
Last inspection: 15/03/2023
Pharmacy context
The pharmacy is situated alongside a medical centre in the village of Collingham in Nottinghamshire. It is co-located with the medical centre’s dispensary. Its registered pharmacy services include dispensing NHS prescriptions, selling over-the-counter medicines and providing advice to people suffering from minor ailments. The pharmacy supplies some medicines in multi-compartment compliance packs, designed to help people remember to take their medicines.
Inspection summary findings
Principle 1. Governance
The pharmacy uses effective monitoring tools to support it in identifying and managing risks associated with its services. It keeps people's personal information secure, and it generally keeps the records required by law in good order. The pharmacy advertises how people can feedback about its services. It acts on feedback effectively by using it to inform the way it provides its services, and to promote common issues affecting pharmacies. Pharmacy team members work well to identify and share concerns about vulnerable people to help keep them safe from harm. They act openly and honestly by sharing information following the mistakes they make during the dispensing process.
Principle 2. Staff
The pharmacy employs a team of skilled and knowledgeable people to
provide its services safely. It supports the learning and development needs of its
team members effectively. Pharmacy team members demonstrate enthusiasm for
their roles. They engage in regular team discussions centred around
safety. Team members feel empowered
to provide feedback. And the pharmacy uses their ideas to inform the way it delivers
its services.
Principle 3. Premises
The pharmacy is secure and maintained to a good standard. It offers a modern and professional environment for delivering its services. Pharmacy team members actively promote the use of the private consultation room. This allows people to have confidential discussions with a member of the team in a quiet and professional space.
Principle 4. Services, including medicines management
The pharmacy makes its services fully accessible to people. It works well with other healthcare professionals to share information and to ensure people receive timely support for their healthcare needs. And team members engage people in conversations about their health and their medicines. The pharmacy obtains its medicines from reputable sources. It stores them safely and securely and it uses effective processes to ensure they are safe to supply to people.
Principle 5. Equipment and facilities
The pharmacy has appropriate equipment and facilities for providing its services. It maintains its equipment to ensure it remains fit for purpose and safe to use. And its team members use the equipment in a way which protects people’s privacy.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |