Inspection outcome: Standards met
Last inspection: 23/06/2021
Pharmacy context
The pharmacy is on an industrial estate near Rochester town centre. And it provides most of its services at a distance, but people can access the pharmacy for some private services (travel clinic, allergy testing, period delay and erectile dysfunction). The people who use the pharmacy are mainly older people. The pharmacy receives around 90% of its prescriptions electronically. And it provides a range of services, including the New Medicine Service and the Discharge Medicines Service. It also provides PCR test kits for Covid-19. The pharmacy supplies medications in multi-compartment compliance packs to many people to help them manage their medicines. It also provides medicines as part of the Community Pharmacist Consultation Service. The inspection was carried out during the Covid-19 pandemic.
Inspection summary findings
Principle 1. Governance
The pharmacy identifies and manages the risks associated with its services to help provide them safely. It records and regularly reviews any mistakes that happen during the dispensing process. And it uses this information to help make its services safer and reduce any future risk. It protects people’s personal information. And people are able to provide feedback about the pharmacy’s services. It keeps its records up to date and accurate. And team members understand their role in protecting vulnerable people.
Principle 2. Staff
The pharmacy has enough trained team members to provide its services safely. They do the right training for their roles. And they are provided with some ongoing training to support their learning needs and maintain their knowledge and skills. And they get time set aside in work to complete it. They are able to raise any concerns or make suggestions. This means that they can help improve the systems in the pharmacy. The team members can take professional decisions to ensure people taking medicines are safe.
Principle 3. Premises
The premises provide a safe, secure, and clean environment for the pharmacy's services. People can have a conversation with a team member in a private area.
Principle 4. Services, including medicines management
People with a range of needs can access the pharmacy’s services. The pharmacy provides its services safely and manages them well. And it dispenses medicines into multi-compartment compliance packs safely. The pharmacy gets its medicines from reputable suppliers and stores them properly. And it responds appropriately to drug alerts and product recalls. This helps make sure that its medicines and devices are safe for people to use.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide its services safely. It uses its equipment to help protect people’s personal information.
Pharmacy details
87 Riverside Estate
Sir Thomas Longley Road
Rochester
Kent
ME24BH
United Kingdon
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |