Inspection outcome: Standards met
Last inspection: 20/05/2021
Pharmacy context
This is a conventional community pharmacy situated in an urban residential area, serving the local population. It mainly supplies NHS prescription medicines and manages people’s repeat prescriptions. The pharmacy provides medicines in weekly compliance packs to help make sure people take them safely, and it offers a home delivery service. This inspection was completed during the COVID-19 pandemic.
Inspection summary findings
Principle 1. Governance
Overall, the pharmacy manages the risks associated with its services well. The pharmacy team follows written instructions to help make sure it provides safe services. The team reviews its mistakes which helps it to learn from them. Pharmacy team members receive training on protecting people's information, and they understand their role in protecting and supporting vulnerable people.
Principle 2. Staff
The pharmacy has enough staff to provide safe and effective services. Team members work well together and qualified staff have the skills necessary for their roles. The pharmacy sometimes delays new team member's training, which could mean they don't develop the skills needed to provide services as quickly as they could do.
Principle 3. Premises
The pharmacy is generally clean and tidy, and it provides a suitable environment for the services it provides. It has suitable facilities to help protect people's privacy.
Principle 4. Services, including medicines management
The pharmacy's working practices are suitably effective, which helps make sure people receive safe services. It gets its medicines from licensed suppliers and manages them effectively to make sure they are in good condition and suitable to supply.
Principle 5. Equipment and facilities
The pharmacy team has the equipment and facilities that it needs for the services provided. The equipment is appropriately maintained, and the layout and design protects people privacy. But the absence of an easily accessible hot water supply may make cleaning equipment more difficult.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |